Membership Service 202-266-2350 membershipservices@washcaps.com
Welcome, Capitals Season-Ticket Member
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Renewal Deadline - Friday, March 15, 2019
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Dear Capitals Season-Ticket Member,

We would like to thank you for your unwavering support this season and for making this past year so memorable for us.

From capturing the franchise's first Stanley Cup Championship to the summer celebrations and beyond, our fans have shown a relentless enthusiasm unmatched by any other NHL fanbase.

Seeing how many people came out to support us at games, viewing parties at Capital One Arena and at the championship parade was remarkable, and we are grateful we got to share each moment with you. We are nothing without our fans.

Your continued energy and passion motivates us and fuels a distinct advantage on the ice, making Capital One Arena the toughest building to play in for the rest of the league. We are grateful for your continued support.

Sincerely,
2018-19 Capitals Players

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Club Red 365 Logo Club Red 365  VIP Row A Memberships

The Capitals MGM National Harbor VIP Row A seating offers the incredible experience of having seats on the glass at Capital One Arena.

Access to the upscale MGM National Harbor VIP Lounge is exclusive to our Row A members only. The intimate dining experience has ample seating and includes beer, wine and cocktails, and will feature passed hors d'oeuvres in addition to entrees and other items from our award-winning celebrity chef inspired menus.

In addition to all Club Red 365 member benefits, MGM National Harbor VIP members also receive these exclusive benefits:

  • Complimentary VIP transportation options
  • MGM National Harbor personalized seat back covers
  • Exclusive MGM National Harbor VIP premium gift per account and the Club Red 365 season-ticket member gift (VIP members will receive one CR365 gift per seat on their account)
  • Private VIP season-ticket member party
  • Priority access to Capital One Arena concert tickets
  • Assistance with purchasing tickets for Capitals road games
  • MSE Sales Center: Use of the MSE Sales Center for private meeting space on non-event days
  • Fan Experiences: Have a VIP guest attending a game? Make arrangements with your Membership Services Manager to help make the event even more impactful with a special gift or fan experience.
  • And much more!
Club Red 365 Logo Club Red 365  VIP Row B-C Memberships

The Capitals MGM National Harbor VIP Rows B-C seating offers the incredible experience of having seats near the glass at Capital One Arena.

One of the many benefits of our MGM National Harbor VIP memberships is access to the Etihad Airways lounge. This exclusive lounge offers an upgraded dining experience with additional seating and featuring an all-inclusive menu inspired by award winning and nationally recognized celebrity chefs.

Includes all Club Red 365 Member benefits along with a tremendous list of benefits exclusively for VIP members including:

  • Complimentary VIP transportation options
  • MGM National Harbor personalized seat back covers
  • Exclusive MGM National Harbor VIP premium gift per account and the Club Red 365 season-ticket member gift (VIP members will receive one CR365 gift per seat on their account)
  • Private VIP season-ticket member party
  • Priority access to Capital One Arena concert tickets
  • Assistance with purchasing tickets for Capitals road games
  • MSE Sales Center: Use of the MSE Sales Center for private meeting space on non-event days
  • Fan Experiences: Have a VIP guest attending a game? Make arrangements with your Membership Services Manager to help make the event even more impactful with a special gift or fan experience
Club Red 365 Logo Club Red 365  PwC Club Memberships


The newly remodeled PwC Club seating offers the incredible experience overlooking the ice at Capital One Arena. This experience includes an exciting new culinary experience inspired by nationally recognized celebrity chefs that will allow guests to customize their dining experience.

PwC Club seating offers an expansive view of the ice in a private club setting, including all Club Red 365 Member benefits along with a valuable list of benefits exclusive to PwC Club seat members that includes:

  • All-inclusive menus, including beer, wine and soft drinks on a nightly basis
  • Private VIP season-ticket member party
  • Complimentary VIP transportation options
  • Exclusive VIP premium gift per account and the Club Red 365 season-ticket member gift (VIP Members will receive one CR365 gift per VIP seat on their account)
  • Priority access to Capital One Arena concert tickets
  • Assistance with purchasing tickets for Capitals road games
  • MSE Sales Center: Use of the MSE Sales Center for private meeting space on non-event days
  • Fan Experiences: Have a VIP guest attending a game? Make arrangements with your Membership Services Manager to help make the event even more impactful with a special gift or fan experience.
Club Red 365 Logo Club Red 365  Memberships
  • Club Red 365 Memberships Benefits
  • Membership Events
  • Loyalty Program

Your membership in Club Red 365 includes much more than just a ticket to the game. As a member, you receive a host of valuable benefits and perks, including:

  • Price savings off gate prices and priority access to additional game tickets
  • An exclusive Club Red 365 season-ticket member gift (one gift per account)
  • Access to all our Club Red 365 events, including the season-ticket member party
  • A team of Membership Services Managers to serve as your go-to contacts with the Capitals, dedicated to helping you make the most of your membership experience and celebrate special events and occasions at Capitals games throughout the year
  • The option to pay for your full-season tickets with our 12-month interest-free auto-renewal payment plan through February 2020
  • Free online account manager functions
  • Discounted seller fees through the Capitals official resale platform Ticketmaster Ticket Exchange
  • 20% discount at the Fanatics Team Store and merchandise stands at Capital One Arena
  • Club Red 365 Member discounts on beverages at bars and lounges inside Capital One Arena
  • Stanley Cup Playoffs ticket priority - Allows you to purchase your own seats for the entire 2019 Stanley Cup Playoffs
  • And more!

Club Red 365 members enjoy access to more than 40 exclusive events year-round providing memorable experiences for you and your clients, friends and family including:

  • The annual Capitals Meet-the-Team Party
  • Season-Ticket Member skates at Capital One Arena and MedStar Capitals Iceplex
  • Coffee with the Caps breakfast events at MedStar Capitals Iceplex
  • Club Red 365 Insider Chalk Talks
  • Movie nights at Capital One Arena
  • Select-A-Seat relocation event
  • Many more exclusive events

Loyal Club Red 365 members are well-rewarded for their continuing commitment with a wide range of tenure-based perks:

  • Milestone gifts and experiences, including anniversary receptions, invitations to enjoy a game in a suite, Capitals away game trips and more!
  • Select-A-Seat Event: members receive loyalty-level priority access to relocate or upgrade into non-renewed seats
  • First option to purchase additional single-game tickets prior to the general public on-sale to all 2019-20 regular-season games played at Capital One Arena based on loyalty level
  • MILESTONE RECOGNITION PROGRAM*
  • 5 Years (Plan holder Since 2015) - Exclusive 5-year Anniversary Pregame Reception
  • 10 Years (Plan holder since 2010) - Exclusive 10-year Anniversary Pregame Reception
  • 15 Years (Plan holder since 2005) - Bus trip to a Hershey Bears game
  • 20 Years (Plan holder since 2000) - Invite for two to a catered suite, plus a luxury ride to and from a home game
  • 25 Years (Plan holder since 1995) - Framed personalized replica Capitals home jersey and suite tickets to game
  • 30 Years (Plan holder Since 1990) - Day trip to an Eastern Conference road game
  • 35 Years (Plan holder Since 1985) - Custom framed name plate with player autographed photos
  • 40 Years (Plan holder Since 1980) - Overnight trip to a Caps road game
  • 45 Years (Plan holder Since 1974) - TBD

*All benefits subject to change

Renewal Deadline
Friday, March 15, 2019
All Access  Monumental Money

All non-VIP seating locations come with complimentary Monumental Money credits ranging from $100 to $450 per seat!

Monumental Money is a pre-loaded credit that will be added to your digital Monumental Membership Pass and is exclusive to full-season ticket members. Monumental Money works just like cash at all your favorite Capital One Arena concession locations on all levels of the arena (excluding Over The Top, Federal Express, Dunkin Donuts and any cash only stands) for any concession item, including beer, wine and cocktails.

Monumental Money can also be used to purchase additional tickets to all Monumental Sports properties.

Credit amounts listed by seating description for the 2019-20 regular-season:

Center Preferred Select (Center): $450 per seat

Center Preferred Select (Attack, Defend): $250 per seat

Lower Preferred Select (Attack, Defend): $250 per seat

Loge Preferred Select (Attack, Defend): $250 per seat

All 200 Level seats: $150 per seat

All 400 Level seats: $100 per seat

Simply present your digital Monumental Membership Pass at the concession location when ordering and the credit will be deducted directly from your account. Any unused credit will remain on your card for use at any home game during the 2019-20 regular-season. Any credit remaining at the end of the 2019-20 season will not roll over to the following season.

*Monumental Money cannot be used to purchase merchandise at Capital One Arena.

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Club Red 365 Logo 2019-20  Renewal Incentives
  • Exclusive Renewal Offer for Capital One Cardholders
  • Club Red 365 Renewal Sweepstakes
  • Monumental Network Subscription
Capital One Image

Renew your 2019-20 Washington Capitals Full Season-Tickets with an eligible Capital One® debit or credit card and receive a canvas print autographed by T.J. Oshie, commemorating the 2018 playoff run at Capital One Arena. For more information on Capital One cardholder benefits, please visit WashingtonCaps.com/capitalone

Excludes Capital One issued private label cards. Standard service charges apply. Limited one (1) item per Club Red 365 Membership account. Offer valid until the 2019-20 Renewal Deadline of 3/15/19.

Eligible Capitals Club Red 365 members will be notified by e-mail when the gift is available. Offered by Capital One, N.A., Member FDIC. 1680 Capital One Dr. McLean, VA 22101. ©2019 Capital One. All rights reserved. Based on availability while supplies last.

Capitals Plinko is back!
Renew by Friday, March 15, 2019 to qualify for your chance to play Capitals Plinko! and win one of 18 renewal sweepstakes grand prizes.

At each Capitals home game throughout the renewal period Club Red 365 Members will have a chance to win one of 18 grand prizes; including away game road trips, a trip to the 2019-20 NHL All Star Game, a complimentary suite for a 2019-20 home game, Capitals autographed items and so much more!

Renew early for the best chance to win one of over 300 valuable Club Red 365 renewal sweepstakes prizes we'll be giving away through March 15, 2019.

Prizes include:

  • Player Autographed Puck
  • Player Autographed Stick
  • Eitihad Airways Lounge passes
  • Fanatics gift cards
  • Monumental Money credits
  • Capitals Home Jerseys

Club Red 365 members automatically receive an annual subscription to Monumental Sports Network. Monumental Sports Network provides unmatched access to the teams and players you love to root for, including hundreds of live games and original shows. Watch online, or stream directly to your phone, tablet or TV.

Live Games
Stream hundreds of games, live and on demand, exclusively on Monumental Sports Network:

  • AFL Washington Valor
  • AFL Baltimore Brigade
  • WNBA Washington Mystics
  • G League Capital City Go-Go
  • George Mason University Hockey
  • Washington Spirit Soccer
  • Elite High School Hockey, Basketball, Football and Lacrosse
  • And more to come!

ORIGINAL SHOWS
Fresh new content and original shows debut every week on Monumental Sports Network! Stream hit shows you won't find anywhere else, including:

  • All Ours- Bring Home The Cup: A two-part documentary chronicling the Capitals 2018 Stanley Cup Championship run and the players' summer trips home with the Stanley Cup.
  • Level with Me: Lively interviews and personal conversations featuring star guests like Capitals players Jakub Vrana, Madison Bowey and Evgeny Kuznetsov.
  • Monumental Stories: Compelling documentaries highlighting emotional narratives from both the D.C. area and across the country. Featured episodes include "Stickwork", which tells the story of a hockey player's unique and personal process to make their stick their own, and "Capitals Mentor's Trip" which chronicles this year's annual trip on the team's four-day road trip in New York.
Renewal Deadline
Friday, March 15, 2019
2019-20 Seating & Pricing
*Based on the average of 2018-19 on sale gate prices. Gate prices subject to change.
2019-20 Season Playoff Pricing
Select a Section
Please Select One
  • VIP A
  • VIP B
  • VIP C
  • PwC Club - 1 & 2
  • PwC Club - 3
  • Center Preferred Select: Center
  • Center Preferred Select: Attack
  • Center Preferred Select: Defend
  • Lower Preferred Select: Attack (D-K)
  • Lower Preferred Select: Attack (L-U)
  • Lower Preferred Select: Defend (D-K)
  • Lower Preferred Select: Defend (L-U)
  • Loge Preferred: Attack
  • Loge Preferred: Defend
  • Club Level: Center: Front (A-F)
  • Club Level: Center: Back (G-L)
  • Club Level: Attack: Front (A-F)
  • Club Level: Attack: Back (G-L)
  • Club Level: Defend: Front (A-F)
  • Club Level: Defend: Back (G-L)
  • Mezz Center: Front (A-H)
  • Mezz Center: Mid (J-M)
  • Mezz Center: Back (N-Q)
  • Mezz End: Attack: Front (A-H)
  • Mezz End: Attack: Mid (J-M)
  • Mezz End: Attack: Back (N-Q)
  • Mezz End: Defend: Front (A-H)
  • Mezz End: Defend: Mid (J-M)
  • Mezz End: Defend: Back (N-Q)
  • Mezz Corner: Attack: Front (A-H)
  • Mezz Corner: Attack: Mid (J-M)
  • Mezz Corner: Attack: Back (N-Q)
  • Mezz Corner: Defend: Front (A-H)
  • Mezz Corner: Defend: Mid (J-M)
  • Mezz Corner: Defend: Back (N-Q)
2019-20 Renewal Price -
2018-19 Gate Price* -
1st Round  
Season-Ticket Price -
Conf. Semis  
Season-Ticket Price -
Conf. Finals  
Season-Ticket Price -
Stanley Cup  
Season-Ticket Price -
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How To Renew
Auto Renew
12 month auto-renew members, there is nothing you need to do! Your membership will automatically renew on March 15th, 2019
In-Game
Bring a copy of your completed invoice to the renewal checkpoints at the section 102, 402 or 115 Guest Services locations or swing by and we can renew you on the spot!
Online
Click "Renew Now" in the upper right corner and follow directions to renew
Online
Click "View Invoice" above and follow directions to renew
Telephone
Contact your Membership Services Manager or call Capitals Membership Services at (202) 266-2350
Fax Completed Form
Fax a completed form to the number (202) 266-2330
Mail Complete Form
Washington Capitals Membership Services 627 N. Glebe Rd Suite 850 Arlington, VA 22203
Renewal Deadline
Friday, March 15, 2019
Frequently Asked Questions
Renewal Deadline: Friday, March 15, 2019
  • Payment Options
  • Renewal FAQs
  • Select-A-Seat
Payment in full
Made now via credit card or check payable to Washington Capitals.
50% / 50% payment plan
First 50% of your invoice is paid at the time of renewal via credit card or check payable to Washington Capitals, the second 50% payment on or around August 15, 2019.
Four (4) Part Payment Plan
4 equal installment payments made via credit card with the first payment made at the time of renewal, subsequent payments made on or around June 15th, August 15th and October 15th.
Auto-Renew Power Pay Monthly payment plan*
12 equal installment payments made via credit card, first payment made at the time of renewal, subsequent payments made on or around the 15th of each month through February 2020.

*Note for Power Pay Members
If you choose to enroll in 12-month Auto Renew Power Pay, your Club Red 365 membership will automatically renew for future seasons on our 12-month payment plan. Under the 12-month payment plan, you will be charged the effective membership price beginning on March 18, 2019 and on or around the 15th of each subsequent month for the duration of each season's 12-month payment cycle (March-February), on the payment credit card you provide. The effective membership price, which will be based on the membership pricing in effect at the time of renewal, will be communicated to you each year before the first payment in the new season's cycle. The 2019-2020 effective membership price is provided in the 2019-20 Season Ticket Membership price chart which is located on the 2019-20 Capitals Membership Renewal website. You may change from the 12 month auto renew payment plan to another of the payment plans described below at any time by contacting your Membership Services Manager via phone or email; provided, that you must contact your Membership Services Manager before the 15th of any month to avoid being charged for the next month on the monthly plan.
I am an AUTO-RENEW account- do I need to do anything?
No, as an auto renew customer, your Club Red 365 membership will automatically renew for future seasons on our 12-month payment plan. Unless you cancel before March 18, 2019 by contacting your Membership Services Manager via phone or email, your membership will automatically renew for future seasons on our auto renew plan. You will be charged the effective membership price on March 18, 2019 and on or around the 15th of each subsequent month for the duration of each season's 12-month payment cycle (March-February), on the payment credit card you provide. The 2019-2020 effective membership price is provided in the 2019-20 Season Ticket Membership price chart which is located on the 2019-20 Capitals Membership Renewal website. You may change from the 12 month auto renew payment plan to another of the payment plans described below at any time by contacting your Membership Services Manager via phone or email; provided, that you must contact your Membership Services Manager before the 15th of any month to avoid being charged for the next month on the monthly plan.
How do I make my first payment online?
Please click the RENEW NOW button above and then follow the directions on the page to renew. Select your payment method and make your first payment. Once we receive your renewal and payment information for the 2019-20 tickets, we will charge your credit card for that first payment.
How will my Power Pay payment plan work for the rest of this season and future seasons?
If you are enrolled in the 12-month Auto Renew Power Pay, your Club Red 365 membership will automatically renew for future seasons on our 12-month payment plan. Under the 12-month payment plan, you will be charged the effective membership price beginning on March 18, 2019 and on or around the 15th of each subsequent month for the duration of each season's 12-month payment cycle (March-February), on the payment credit card you provide. The effective membership price, which will be based on the membership pricing in effect at the time of renewal, will be communicated to you each year before the first payment in the new season's cycle. The 2019-2020 effective membership price is provided in the 2019-20 Season Ticket Membership price chart which is located on the 2019-20 Capitals Membership Renewal website. You may change from the 12 month auto renew payment plan to another of the payment plans described below at any time by contacting your Membership Services Manager via phone or email; provided, that you must contact your Membership Services Manager before the 15th of any month to avoid being charged for the next month on the monthly plan.
What will happen to my ticket invoice if the Washington Capitals are invited to participate in an NHL special event?
The ticket purchaser acknowledges and agrees that [tickets] being purchased hereunder are solely for 2019- 2020 NHL preseason and regular games presented by the Washington Capitals and played at Capital One Arena, and for the avoidance of doubt, shall not include tickets, or the right to purchase tickets, to any other event or game, including, but not limited to, any NHL European Global Series Games, NHL China Games, NHL Winter Classic, NHL Heritage Classic, NHL Stadium Series, NHL All-Star or NHL Draft event ("League Special Event") held in the Washington Capitals market or hosted by the NHL at Capital One Arena or otherwise in which the Washington Capitals participates. The ticket purchaser acknowledges and agrees that the Washington Capitals and/or NHL may cancel, postpone, reschedule or relocate games or events for any reason (e.g., move a regular season game of the Washington Capitals from Capital One Arena to an alternate venue for the purposes of playing a League Special Event), as determined in its/their sole discretion, as well as to modify or discontinue, temporarily or permanently, any aspect of the rules, operations and presentations of NHL games and events ("Preemption").

In the event that any game or event for which tickets have been sold to the ticket purchaser is not played or presented in Capital One Arena for any reason, including, but not limited to, Preemption, such event shall in no way be deemed, argued or construed to be a breach by the Washington Capitals of any terms, conditions, agreement or any other duties or obligations in connection with the sale and use of these tickets and, in such event, the ticket purchaser's sole remedy shall be a pro-rata account credit or refund equal to the price paid for these tickets as specified in the ticket invoice, and the ticket purchaser hereby waives and releases any and all claims it may have against the Washington Capitals and/or the NHL with respect to such game(s) or event not played or presented at Capital One Arena.
What are the benefits of renewing my season-tickets by the March 15, 2019 renewal deadline?
By renewing your season-tickets by the deadline, you continue to receive our great Season-Ticket Member benefits package, guarantee your same seat location for the playoffs, qualify for our Pay As We Play playoff payment plan and qualify for our 2019-20 renewal incentives including participation in the renewal sweepstakes program.
My Power Pay plan does not finish until February 2019. Will I have to make two payments in February, my final payment for my 2018-19 tickets and also start paying for my 2019-20 season tickets?
If you opt to renew within the month of February, there will be some overlap in the payment plan process. If you are signed up for the 2018-19 Power Pay plan, your final payment is February 15, 2019. If we receive your renewal and payment information for your 2019-20 full season-ticket membership in February, we will charge your credit card for that first payment immediately.

If you are currently enrolled in the Power Pay auto-renewal program you will not have any overlap in your payments as we will automatically renew your plan for the 2019-20 season on March 15, 2019.
What are my options for receiving the funds when selling tickets through the NHL TicketExchange?
Season-Ticket Members have two options for receiving resale credit when selling tickets through the NHL TicketExchange. The first option is direct deposit, this option will have all resale credit from sold tickets deposited directly into an eligible checking or savings account. The second option is seller credit, this option will have all resale credit from sold tickets deposited directly into your Capitals team account which will be credited towards future seasons twice per year, first during the renewal period and second on or about July 15th.

*Please note: the only way to access funds from sold tickets immediately is to select the direct deposit option. If the seller credit option is selected, funds will be held in your Washington Capitals account and distributed twice annually directly to your ticket invoice. The first being on your renewal invoice and the second being just prior to the July 15 payment.
I have resale credit on my team account, can I use it to make my regular monthly payments?
No, any resale credit accrued by the resale of 2018-19 regular-season tickets and 2019 Stanley Cup Playoffs can only be used towards the 2019-20 regular season when applied during the renewal period. Resale credit for tickets sold from the start of the 2018-19 season up to January 31, 2019, will be noted on your 2019-20 renewal invoice and applied to your renewal balance. Resale credit for tickets sold on or after February 1, 2019, will automatically be applied prior to your July 15, 2019 payment for your 2019-20 season-tickets. Resale credit in your team account can only be used toward future seasons or ticket purchases.
Can I use multiple cards for my Power Pay payments?
No, we need one consistent credit card for payments.
What happens if I miss a payment or my credit card is declined?
If a problem arises concerning your payment, you will be contacted by the Washington Capitals to provide a valid credit card. Your online account manager privileges will be suspended until the payment is made and your tickets may be blocked. If you are unable to arrange for regular monthly installments, you will be removed from Power Pay and will need to pay your remaining balance in full to avoid cancellation of your season-tickets.
Who do I contact if I need to update my credit card information?
Please contact the Capitals Membership Services Department at (202) 266-2350 or via e-mail at membershipservices@washcaps.com. Updating your credit card through your account manager will not update the credit card for your payment plan.
What is Select-A-Seat?
Our annual event where full season-ticket members can relocate their seats for the upcoming season based on availability. The 2019-20 Select A Seat event will be held online using our virtual venue platform between on March 27 and 28 and is the only relocation opportunity for the upcoming 2019-20 season. In order to participate in our Select A Seat event you must be renewed by the March 15, 2019 deadline.
How are the time slots assigned for this event?
The time slots are assigned based on the number of RSVPs and the "since date" for each account, sorted by account number. Time slots are not consistent year over year, however the most tenured accounts will always have the earliest access to the Select-A-Seat event. Due to the large number of accounts, there is the possibility that accounts within the same "since date" will be split between different time slots with the earliest account numbers getting the first time slot in that tenure group.
I have a share partner with a later time slot; can they come to my time slot?
No, in order for you and your share partner to relocate seats together you must attend the later of the two time slots to maintain the tenure system by which times were assigned.
I cannot make it to Select-A-Seat, can I send a share partner?
Yes, you will be able to select a share partner as a proxy. However, if your share partner selects a location you are not happy with, you will not have another relocation opportunity.
What will be available during my time slot?
We can't guarantee specific locations during a specific time slot. The Select-A-Seat event is very fluid and available inventory will be changing during each time slot. Throughout the event, we will have representatives on the phones to assist with questions.
I know someone that did not renew their seats, can I move into those?
If those seats are open and available at your assigned time slot during the event you are welcome to move into them. To maintain the integrity of the event and our loyalty program all non-renewed and open inventory will be made available to season-ticket members based on their assigned time slot.
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Stanley Cup Logo 2019 Stanley Cup Playoffs
How to purchase your tickets for the 2019 Stanley Cup Playoffs
Pay As We Play:
This 2019-20 full season-ticket renewal incentive allows you to pay for the 2019 Stanley Cup Playoffs at the conclusion of each playoff round. This means no upfront payment for games that might not be played. You are charged only if the Capitals play a home game during that round.

To qualify you must renew your plan for the 2019-20 season by the renewal deadline of March 15, 2019. The Capitals reserve the right to cancel your 2019-20 season-ticket plan if you default on any Pay As We Play payment.

*PLEASE NOTE, ANY PAYMENTS MADE TOWARDS THE RENEWAL OF YOUR 2019-20 SEASON-TICKET PLAN WILL REMAIN ON YOUR ACCOUNT IF IT IS CANCELLED ANY TIME AFTER THE CONCLUSION OF THE 2018-19 REGULAR SEASON. THAT CREDIT MAY BE USED TOWARDS THE PURCHASE OF 2019-20 CAPITALS TICKETS THROUGH THE MEMBERSHIP SERVICES DEPARTMENT OR A CAPITALS TICKET SALES SPECIALIST. THERE WILL BE NO REFUND FOR PAYMENTS MADE TOWARDS YOUR MEMBERSHIP RENEWAL.

Pay in Full for Rounds 1 through 4:
You may choose to purchase your seats for all four playoff rounds up front (16 possible games). Refer to the seating diagram for pricing information. Any money from unplayed playoff games will be credited to your season-ticket account for the 2019-20 season. If you choose not to renew your 2019-20 season-ticket plan, you can still purchase your seats for the playoffs using the pay in full for all four rounds option.
How do I sign up for Pay As We Play?
By renewing your season-tickets for 2019-20 and making your first payment either through Power Pay, Four Part, 50/50 or 100% now, you are eligible to be enrolled in Pay As We Play for the 2019 Stanley Cup Playoffs. Be sure to select Pay As We Play on your invoice or online renewal. Please note that if you default on your payments for the 2019 Stanley Cup Playoffs Pay As We Play program, the Capitals reserve the right to automatically cancel your 2019-20 season-ticket plan and remaining playoff tickets.
What forms of payment will be accepted for 2019 Stanley Cup Playoffs Pay As We Play program?
The only accepted form of payment for the Pay As We Play plan is a major credit or debit card with a Visa, Mastercard, Discover or American Express logo.
Do I have to use the same credit card for both Power Pay and Pay As We Play?
Yes. We will automatically charge the credit card we have on file for Power Pay on or about the 15th of each month. At the end of each playoff round, the same card will be charged for any home games played during that round.
How will I receive my tickets for the 2019 Stanley Cup Playoffs?
Your playoff tickets booklets will be mailed to you similar to your 2018-19 regular season tickets. They will also be loaded onto your online Account Manager prior to the start of the first round. These paper tickets will be the active tickets for all Club Red 365 members. You may select to use our other digital ticket options to enter Capital One Arena. You will also be able to use the same Account Manager functions from the 2018-19 regular-season including transfer, donating and selling on the NHL Ticket Exchange. Any action taken on your tickets, such as forwarding to another user, will invalidate the original paper tickets.
What if I do not wish to renew at this time, but would like to purchase my tickets for the 2019 Stanley Cup Playoffs?
If you do not wish to renew your plan at this time, you still have access to your seats by paying in full for your 2019 Stanley Cup Playoff tickets based on the season-ticket member discount. In order to participate in our Pay As We Play program, you must renew your season-tickets for the 2019-20 season and make a payment through Power Pay, Four Part, 50/50 or 100% payment options.
Can I use my 2018-19 Ticketmaster Ticket Exchange resale credits towards my playoff payments?
No, any resale credit accrued by the resale of tickets from the 2018-19 regular-season and 2019 Stanley Cup Playoffs can only be used towards future seasons. Resale credit for tickets sold prior to January 31, 2019, will be noted on your 2019-20 renewal invoice and used to reduce the total amount due for your renewal. Resale credit for tickets sold on or after January 31, 2019, will automatically be applied to your remaining 2019-20 ticket balance prior to your July 15, 2019 payment.
When will my tickets for the 2019 Stanley Cup Playoffs be made available to manage?
More details and information will follow as we approach the playoffs.
What if I do not want to purchase my tickets for the 2019 Stanley Cup Playoffs?
We hope you will join us for the excitement of Capitals playoff hockey; however, you may choose to only renew your Capitals account for the 2019-20 season at this time.
Can I buy additional playoff tickets through the Capitals?
If there are additional playoff tickets available for individual games, they will be made available to Capitals Full Season-Ticket Members via an online presale. Due to very limited availability there is no guarantee that we will have additional playoff tickets for purchase.
Who do I contact if I need to update my credit card information?
Please contact the Capitals Membership Services Department directly at (202) 266-2350 or via e-mail at membershipservices@washcaps.com.
Renewal Deadline
Friday, March 15, 2019

Do you have a question about your 2019-20 full season-ticket renewal? Our Club Red 365 FAQs page has detailed renewal information and may have the answer you're looking for. If you need more assistance, please feel free to get in touch with the Capitals Membership Services team today using the contact info below.

Membership Service

202-266-2350   •   membershipservices@washcaps.com

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